Overview
We offer a 14-day refund policy for our digital products. If 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
By purchasing and downloading our plugin, you acknowledge that you understand the nature of digital goods and agree to this policy.
Eligibility for Refunds
Because our products are downloadable software, refunds are only granted under the following conditions:
- The plugin does not function as described
- A critical technical issue prevents proper use
- The issue cannot be resolved by our support team within a reasonable time
Refunds will not be granted for:
- Change of mind after purchase
- Lack of technical knowledge or compatibility issues clearly stated before purchase
- Conflicts caused by third-party plugins, themes, or custom code
- Failure to read the product description or documentation
- Requests made after 14 days from the purchase date
Non-Refundable Items
The following items are non-refundable:
- Downloadable software products once accessed or downloaded
- Sale or discounted items
- License keys that have been revoked due to misuse or violation of terms
How to Request a Refund
To request a refund, please contact us:
- Your order number or proof of purchase
- A clear explanation of the issue
- Any relevant screenshots or error messages
Do not dispute or charge back the payment before contacting us, as this may void your eligibility for a refund.
Refund Processing
If your refund request is approved:
- The refund will be processed to your original payment method
- Processing times may vary depending on your payment provider
- License keys associated with the refunded order will be permanently deactivated
Late or Missing Refunds
If you have not received your refund after approval:
- Check your bank or payment account again
- Contact your payment provider or credit card company
- Contact your bank, as processing times may vary
If the issue persists, please contact us.
Exchanges
We do not offer exchanges for digital products.
If a product is defective, the issue will be resolved through support or a refund if applicable.
Support Before Refunds
We strongly encourage contacting support before requesting a refund. Many issues can be resolved quickly with configuration guidance or compatibility checks.
Need Help?
If you have questions about refunds, licensing, or product functionality, please contact us.